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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).


It would be great if the bot could narrow the search for articles to a specific section of the Guide in order to optimis...

Publicado 30 ene 2025 · José Antonio Viejo Rodríguez

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Hi Zendesk team!Typing Custom Field into the search box in our help center returns very different suggested results comp...

Publicado 30 ene 2025 · Ben Spry

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We have created a second management permission profile in Guide to allow agents to have additional privileges on article...

Publicado 20 dic 2021 · Ylan Muller

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I see that images in content blocks can now be aligned and formatted with text wrapping; is there a reason that this isn...

Publicado 13 dic 2022 · Renée Meloche

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I see about using Markdown for agents in tickets, but I really really want to be able to type my articles in mark down. ...

Publicado 04 feb 2022 · Lisa Parker

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Need the ability to arrange the promoted articles that display on the homepage.  Would love to see this added to the Ar...

Publicado 03 abr 2023 · Jane M Langschied

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Hi Team,  We have noticed that Videos on the Help Center can only be displayed through online video streaming platforms ...

Publicado 20 jun 2024 · Atanas Tomov

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It would be neat, when we make a change to an articles publish/unpublish status that we can leave a comment as to why th...

Publicado 19 sept 2024 · Aaran Chilinski - Customer Success Developer

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For those of us using a customized theme, especially right after a big migration from another platform, it would be very...

Publicado 09 ene 2025 · Katerina Soumani

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Update: I think this feature for Guide Enterprise solves the need here, so updating the feature request to allow lower-l...

Publicado 18 feb 2022 · Emily Riccardi

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