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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Closing ticket not clear enough for final customer
      We have several customer complaints who sent a message > receive answer bot request > and close their demand by clicking...

      Publicado 23 jul 2021 · Dorian

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      Answer Bot - Show transcript to Chat agents
      Hi guys, Upon starting with Answer Bot, we found that transcripts of the conversation the end-user has with the Answer ...

      Publicado 07 nov 2019 · Jalle van Goor den Oosterlingh

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      Images link are getting broke for multiples reasons
      Images link broke randomly, I asked support and got different solution, therefore the causes are multiples and most of t...

      Publicado 06 ago 2021 · Loic Narbonne

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      Don't convert an upvote to a downvote
      I find that I regularly try to upvote a feature request in the help center here and I see the upvote count drop because ...

      Publicado 24 oct 2019 · Dan Cooper

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      Feature Request - format links from Knowledge Capture in Live Chat
      Feature Request Summary:  Allow cleanly formatted URLs to be inserted into a chat from Knowledge Capture instead of a f...

      Publicado 13 jul 2021 · Dani

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      Improvement suggestion for Article Verification for Guide
      - Filter for language would be helpful as this exists within the Guide > Manage Articles > Needs Verification but not in...

      Publicado 30 sept 2019 · Gemma Atkins

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      Can you add an option to rename a language?
      I added German and French languages to my help recently and then created some articles in these languages. Then I realiz...

      Publicado 20 ago 2021 · Yulia Ivanova

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      Default Edit Bar to Closed: Links to Headers Land Too Low
      Many of our knowledge base users are internal agents or even admins. For agents & admins, links to headers are hidde...

      Publicado 11 may 2021 · Casey Birkholz

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      Updated article sorting when adding a hyperlink
      For those of you who have been editing help articles for more than six months, I'd like to know if you've noticed a chan...

      Publicado 23 jul 2021 · Maddy Bloomer

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      What's New at Zendesk: August 2021
      This quarter, we’re trying something new with What’s New. Our event now lives on a fresh platform where you can expl...

      Publicado 20 ago 2021 · Dave Dyson

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