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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Collision Detection for Guide Articles
      Hello Zendesk Team, We have a number of agents across teams who all need the permission to edit and publish articles. ...

      Publicado 29 ene 2020 · Matthias Gidda

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      Vote reports
      Hello everyone, I’ve been wanting to run a report on the voting details for some of my guide articles to see who’s down ...

      Publicado 23 jun 2021 · Kevin

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      Improve article-editing experience to not lose unsaved changes
      I'm sure there are a number of solutions that could be implemented to address the issue of losing edits in Guide, so I'm...

      Publicado 13 jul 2021 · Maddy Bloomer

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      Image IDs
      I've found out the hard way that if you upload an image into an article, then decide to copy and paste the image into a ...

      Publicado 20 abr 2021 · Zoe Goble

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      Multi-brand help centers and default landing page
      We have five brands in Zendesk Professional. We have a unique help center for each brand. However, agents across all bra...

      Publicado 27 jul 2021 · Sharon S (staff)

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      Automatic notifications about assigned to an Agent articles
      Hello, I would like to suggest a new feature for Guide that will help Agents to monitor their "assigned to me" articles...

      Publicado 09 ago 2021 · Victoria Dvornikova

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      Mobile Integration
      Right now it is impossible to insert an article (or really even view articles from the mobile zendesk app) this needs to...

      Publicado 28 abr 2021 · Josh

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      Make it easier to update/archive/draft ALL language versions of an article in one go
      Currently, you can easily set a published article for one language back to draft, leaving the all translations of the ar...

      Publicado 28 jun 2021 · CJ Johnson

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      New Feature Request: custom protocol on guide links
      Hi, when we add a link in an article and try to add a custom protocol so each link is opened in the client's mobile app,...

      Publicado 10 jul 2021 · SISTEMA

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      ZD HC/Guide support for missing or archived articles
      IMO, the fact that ZD doesn't have better URL support is somewhat shocking. Here are some examples of what I mean: 1. T...

      Publicado 19 abr 2021 · Nick Vincent-Maloney

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