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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).


We need to share a file that's 80mb, which is clearly larger than the 20mb limit.  There's currently no app or SSO mech...

Publicado 22 sept 2021 · Jenson8 Admin

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I am investigating some issues I have seen in Guide admin.  Has anyone run into refresh issues after doing a bulk operat...

Publicado 24 ago 2021 · Mary Paez

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In our Help Centre we have 3 different translations depending on where on the world our customer is based. WW, NA and AU...

Publicado 13 oct 2021 · Marie Hayes

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Hi, I was looking if possible to use markdown to create diagrams as done here.: https://github.com/mermaid-js/mermaid  ...

Publicado 18 ago 2021 · Christopher Boerger

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Hello, We are a French company and we started to use the Guide API a few months ago. We discovered during our developme...

Publicado 14 sept 2021 · Team Prévention

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It would be awesome if there was the ability to make an article just a link.   Today, if you want to reference an arti...

Publicado 30 sept 2021 · Permanently deleted user

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Unfortunately our customers also see the suggestions for articles of other groups during ticket submission (filtering de...

Publicado 30 ago 2021 · Florentin Brendler

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Can Zendesk add a way to embed dashboards or queries into an article. to allow specific data to be easily accessible to ...

Publicado 07 sept 2021 · William Sedgwick

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I may be editing an article for a brand, and I want to manage the articles for that brand. Click on the "Manage articles...

Publicado 14 oct 2021 · Tsuyoshi Yoshizawa

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