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Announcements

Follow this topic for timely updates about the Zendesk Community and general Zendesk information. Stay informed about new features and initiatives, and join the conversation with fellow community members. Together, let's foster a more informed and connected Zendesk Community.

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      Zendesk has acquired Tymeshift
      This morning, we announced Zendesk’s acquisition of Tymeshift! Many of you in the Zendesk Community already know and u...

      Publicado 22 jun 2023 · Nicole Saunders

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      Introducing our new community forum topic structure
      Hello Community! As part of our ongoing commitment to fostering peer-to-peer conversations and providing valuable resou...

      Publicado 08 ene 2024 · Brett Bowser

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      Announcing the 6th Annual CX Trends Report from Zendesk!
      Hello my fellow community friends, We are thrilled to announce that the highly anticipated 6th Annual CX Trends Repor...

      Publicado 17 ene 2024 · Brett Bowser

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      Building trust and security at the intersection of AI and CX — with Zendesk’s Joey Edwards-Lebair
      Hello, Community! Join us for part two of our insightful discussion with Joey Edwards-Lebair, the esteemed Senior Custo...

      Publicado 05 feb 2024 · Brett Bowser

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      Announcing our new Success with Zendesk discussion space!
      Hey Zendesk Community! Today we are launching a new discussion space where Zendesk experts from our Customer Success tea...

      Publicado 30 oct 2023 · Brett Bowser

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      Start 2024 with our January User Group events
      Hello Zendesk Community and Happy New Year! We're excited to share a lineup of Zendesk User Group events for January. T...

      Publicado 08 ene 2024 · Drew Frey

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      Early Access Program: Quick reports using natural language processing
      Hello community! We're thrilled to share that we're working on an exciting new feature for Zendesk Explore - Quick repo...

      Publicado 07 nov 2023 · Brett Bowser

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      Beta announcement: Organizational Merge
      We're excited to announce that, in response to significant customer feedback in the following thread; Ability to merge o...

      Publicado 06 nov 2023 · Brett Bowser

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      What's new in Zendesk: August 2023
      Hello community! Our newest edition of What's new in Zendesk: August 2023 is now available. Be sure to check out the ...

      Publicado 01 ago 2023 · Brett Bowser

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      Zendesk Explore update: Additional Explore metrics to drill down into first reply for messaging channels
      We are thrilled to announce the introduction of new metrics to the Zendesk Messaging prebuilt dashboard and the Messagin...

      Publicado 01 nov 2023 · Brett Bowser

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