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Announcements

Follow this topic for timely updates about the Zendesk Community and general Zendesk information. Stay informed about new features and initiatives, and join the conversation with fellow community members. Together, let's foster a more informed and connected Zendesk Community.

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      Messaging Update: SLAs for Messaging channels starting October 16, 2023
      Hello Community, Hope you’re having a fantastic Wednesday! We have some exciting news to share regarding the changes in...

      Publicado 20 sept 2023 · Brett Bowser

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      NEW User group: Reporting and Analytics - First meetup Thursday, Sept. 28 - Unboxing the Support Dashboard
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      If you work heavily with data and reporting in your day-to-day role, the new Reporting and Analytics Zendesk User Group ...

      Publicado 25 sept 2023 · Nicole Saunders

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      Announcing our new Success with Zendesk discussion space!
      Hey Zendesk Community! Today we are launching a new discussion space where Zendesk experts from our Customer Success tea...

      Publicado 30 oct 2023 · Brett Bowser

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      Community Announcement: Zendesk's New Explore Dashboard Builder Transition
      Hey Zendesk community, We're introducing a new Explore Dashboard Builder for a simpler and more user-friendly dashboard...

      Publicado 25 oct 2023 · Brett Bowser

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      Join us for our next PM Roundtable on Messaging End User Experience on September 20
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      On Wednesday, September 20th, at 11 AM CDT, members of the Zendesk Product Team will join us for a special discussion an...

      Publicado 15 sept 2023 · Devan La Spisa

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      Early Access Program: Auto-Accept Functionality for live chat and messaging
      Hello Community! We're excited to launch the early access program (EAP) for our auto-accept feature in live chat and me...

      Publicado 11 oct 2023 · Brett Bowser

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      Contextual Workspaces Update: Launch of Knowledge Settings in Contextual Workspaces
      Happy Monday community friends! We're launching a new feature, Knowledge Settings in Contextual Workspaces, from Octobe...

      Publicado 16 oct 2023 · Brett Bowser

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      Zendesk CSAT Update: Customizable CSAT Early Access Program
      Hello my fellow Zendesk community friends! We're thrilled to kick-off the Early Access Program (EAP) for Customizable CS...

      Publicado 03 oct 2023 · Brett Bowser

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      Known issue: duplicate email notifications for community posts
      Hi all - It seems one of our integrations has a small bug that is sending out multiple email notifications for communit...

      Publicado 03 nov 2021 · Nicole Saunders

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      About Email Automations In Zendesk
      Hey there, We are excited to announce that automated email flows can be set in Zendesk easily via the Proactive Campaig...

      Publicado 12 sept 2023 · Growthdot

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