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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).


Welcome to the Product Feedback Topic for Zendesk's Chat and Messaging (Chat)! No one knows our products better than y...

Publicado 29 sept 2023 · Shawna James

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

Publicado 29 sept 2023 · Shawna James

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Hi everyone - I’m Jon Aniano, SVP of Product here at Zendesk.A few days ago, we posted an article in our Help Center abo...

Publicado 08 mar 2023 · Jonathan Aniano

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When users ask something by chatbot widget, a summary is send by mail when conversation is closed.  It would be better ...

Publicado 05 ene 2023 · Ludo

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We want to be able to insert links into Flow Builder in a visually appealing way. It would be great if there was either...

Publicado 02 feb 2022 · Permanently deleted user

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When links are shared in Message they appear in the Messaging widget styled the same as all other text, making it unclea...

Publicado 10 jun 2024 · Kris

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As a Zendesk Administrator, I would like the option to restrict agents from changing their Display Name, as we use first...

Publicado 25 may 2021 · Kyle Pinkley

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Publicado 10 oct 2023 · Ethan Smith

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Olá,   Quero sugerir que as mesmas funcionalidades do envio de mensagem para e-mail e formulário fossem disponibilizadas...

Publicado 20 feb 2025 · (MK) Supermercados Pague Menos

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Agents in a one-man department are not receiving sound notifications for incoming messaging sessions. Instead, the chats...

Publicado 25 feb 2025 · Alina Anton

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