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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      First reply time being triggered on ended Chats
      Respondidas
      We have just migrated to Agent Workspaces and we have noticed our SLA metrics drop significantly.  In going through the ...

      Publicado 27 oct 2021 · Michael Mader

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      CHAT - Ordem alfabética/ Filtro para pesquisa / Digitar dado para consulta
      Verificado junto à Zendesk que não há a possibilidade de colocar as informações dos departamentos de chat em ordem alfab...

      Publicado 12 feb 2021 · Natali de Lima Felix Tiengo

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      Visitor Tag Should be Coloured like red text
      Respondidas
      this come from trigger ok but i can change color, color change option should be in triger

      Publicado 05 nov 2019 · JISL

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      More triggers/workflow based on CSAT
      Would be great to be able to use positive CSAT as a condition to send a specific message to the user. 

      Publicado 08 feb 2021 · Jen Meekel

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      What's New webinar - March 3, 2021
      What's new at Zendesk: March 2021 - Americas Helping businesses create great customer experiences has been in Zendesk...

      Publicado 27 feb 2021 · Dave Dyson

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      Feature Request: Chat History doesn't show the year of the chat.
      Respondidas
      This lack of functionality makes it impossible to know when a chat took place. Please fix. Thanks!

      Publicado 25 feb 2021 · BSH SLC Global IT Support CH (Customer Service)

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      Structured content is not supported Mobile SDK, making use of 3d party bots nearly impossible
      We've stumbled upon an issue when implementing Zendesk chat across Web and mobile SDK. We use 3d party bot that we integ...

      Publicado 06 abr 2021 · Anton M.

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      Bug @ Chat: Dead link at Edit Agent
      Respondidas
      In the Admin panel at chat for edit an agent hints are displayed. One of this hints contains a link, which is not avail...

      Publicado 07 jun 2021 · Josef Prandstetter

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      What's New at Zendesk: May 2021
      Zendesk lets you meet customers wherever they are, sets teams up for success, and keeps your business in sync. This q...

      Publicado 10 jun 2021 · Dave Dyson

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      Messaging / Chatbot / Web Widget
      1. There is no way to restart de chat without closing or refreshing the browser.  2. Also, when there are no articles b...

      Publicado 13 jul 2021 · Marcos von S

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