Búsquedas recientes

No hay búsquedas recientes

Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

Nueva publicación
Mostrar todas
    Ordenar por actividad reciente
      One-agent departments are not notified of incoming messaging sessions
      Agents in a one-man department are not receiving sound notifications for incoming messaging sessions. Instead, the chats...

      Publicado 25 feb 2025 · Alina Anton

      1

      Seguidor

      0

      Votos

      1

      Comentario

      Create a Step in Flow Builder that Notifies User all Agents are Busy During Open Hours
      We have configured business hours and are using the business hours steps in our flow builder. However, our team may not ...

      Publicado 14 abr 2023 · Mira

      8

      Seguidores

      7

      Votos

      7

      Comentarios

      Feature request - Repeat incoming chat notifications every x seconds
      I am the person who originally posted this request and it was marked as Answered when it doesn't seem to have truly been...

      Publicado 25 sept 2020 · Andrew Lo

      5

      Seguidores

      2

      Votos

      4

      Comentarios

      Dark mode for the messaging web widget
      Many of our customers use default dark mode for their web pages. Unfortunately, unlike mobiles SDKs, messaging web widge...

      Publicado 18 feb 2025 · AntonMi

      1

      Seguidor

      0

      Votos

      1

      Comentario

      Google Tag Manager Events Zendesk Messaging
      We changed to the new version of Zendesk. In the previous version, the interaction with the chat were available as event...

      Publicado 20 jul 2023 · Roel Bongartz

      3

      Seguidores

      0

      Votos

      2

      Comentarios

      Messenger should use same authentication as Support/Talk
      We are currently unable to implement Messenger due to the following:   - Ticket requests are limited to registered users...

      Publicado 10 feb 2025 · Matthew Surowiec

      1

      Seguidor

      0

      Votos

      1

      Comentario

      Unable to sign in or reset password
      We are unable to sign into our dashboard and our website chat has been shut down all day.  I have repeatedly asked for a...

      Publicado 26 oct 2023 · Swag

      4

      Seguidores

      0

      Votos

      3

      Comentarios

      Request: Add Time-Based Messaging Triggers similar to Chat
      Currently, we have chat-based triggers (e.g. after 3 minutes of no reply), and we are considering switching to Messaging...

      Publicado 27 dic 2022 · Jeremy Mifsud

      17

      Seguidores

      14

      Votos

      9

      Comentarios

      Prevent Agent Status Change If Another Agent Is Not Available
      Agents are currently able to change their status no matter of the status of other agents meaning that it is possible for...

      Publicado 03 feb 2022 · Ria Harris

      2

      Seguidores

      0

      Votos

      1

      Comentario

      Custom Avatar for System Responses
      Request: Allow the default icon to be changed for the system responses generated by messaging/chat triggers. Problem: ...

      Publicado 11 mar 2024 · Joshua Bentley

      9

      Seguidores

      13

      Votos

      5

      Comentarios