Búsquedas recientes

No hay búsquedas recientes

Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

Nueva publicación
Mostrar todas
    Ordenar por actividad reciente
      Zendesk Messaging reset chat history when start a conversation
      Hi, I'm working on Zendesk messaging integration for iOS app. When I start a new conversation, it always displays the c...

      Publicado 28 jul 2023 · Cong Hd

      14

      Seguidores

      8

      Votos

      15

      Comentarios

      Unable to add image to Chatbot
      When knowledge base articles are restricted, users are unable to add images in the chatbot. Zendesk Guide does not provi...

      Publicado 12 feb 2025 · Kashif Qadrii

      1

      Seguidor

      0

      Votos

      1

      Comentario

      Messaging Widget URL to open Chat
      Currently, we have on our site a URL hyperlink that opens our chat widget for the customer. We are in the process of goi...

      Publicado 09 sept 2022 · Will Yolen

      10

      Seguidores

      9

      Votos

      5

      Comentarios

      Customer Idle Warning Notifications
      Request: Allow for the creation of triggers in Messaging to warn customers of impending time out. We would like to be a...

      Publicado 28 feb 2024 · Joshua Bentley

      5

      Seguidores

      4

      Votos

      2

      Comentarios

      AI Agent API Character limit too small
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 07 feb 2025 · Alex Duffey

      1

      Seguidor

      1

      Voto

      1

      Comentario

      Hide history from messaging app once ticket is solved.
      In our messaging app, it currently keeps a record of message history. Is there a way to disable this feature? Once a con...

      Publicado 16 ago 2024 · Michael Koerner

      4

      Seguidores

      0

      Votos

      4

      Comentarios

      "End Messaging" button
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 08 may 2024 · Bobby Koch

      20

      Seguidores

      26

      Votos

      15

      Comentarios

      Create trigger to "End Session" on messaging instead of agent doing manually
      Hi everyone - hoping this gets some traction as a ZD update   The question I raised to ZD Support: Is it possible to cre...

      Publicado 09 feb 2025 · Nikki Mier

      0

      Seguidores

      1

      Voto

      0

      Comentarios

      Messaging Feature Request - Time-based triggers
      Currently, all time-based triggers are available for Chat, but not for Messaging. This is probably related to the fact t...

      Publicado 22 abr 2024 · Marius Wilhelmi

      8

      Seguidores

      6

      Votos

      5

      Comentarios

      Chat should support attaching any file type + paste images directly into chat
      Respondidas
      We keep getting complaints from our customers that the zendesk chat widget attach button is not very user-friendly. It ...

      Publicado 04 abr 2024 · Mor Gazith

      12

      Seguidores

      12

      Votos

      12

      Comentarios