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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      Answer Bot / Messaging - Insert Custom Links
      We want to be able to insert links into Flow Builder in a visually appealing way. It would be great if there was either...

      Publicado 02 feb 2022 · Permanently deleted user

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      Restrict agents from changing Display Name
      No planeada
      As a Zendesk Administrator, I would like the option to restrict agents from changing their Display Name, as we use first...

      Publicado 25 may 2021 · Kyle Pinkley

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      Authenticate users in messaging widget when they are logged into the Help Center
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 10 oct 2023 · Ethan Smith

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      Envio de mensagem ativa e automática para o WhatsApp e Chat
      Olá,   Quero sugerir que as mesmas funcionalidades do envio de mensagem para e-mail e formulário fossem disponibilizadas...

      Publicado 20 feb 2025 · (MK) Supermercados Pague Menos

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      One-agent departments are not notified of incoming messaging sessions
      Agents in a one-man department are not receiving sound notifications for incoming messaging sessions. Instead, the chats...

      Publicado 25 feb 2025 · Alina Anton

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      Create a Step in Flow Builder that Notifies User all Agents are Busy During Open Hours
      We have configured business hours and are using the business hours steps in our flow builder. However, our team may not ...

      Publicado 14 abr 2023 · Mira

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      Feature request - Repeat incoming chat notifications every x seconds
      I am the person who originally posted this request and it was marked as Answered when it doesn't seem to have truly been...

      Publicado 25 sept 2020 · Andrew Lo

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      Dark mode for the messaging web widget
      Many of our customers use default dark mode for their web pages. Unfortunately, unlike mobiles SDKs, messaging web widge...

      Publicado 18 feb 2025 · AntonMi

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      Google Tag Manager Events Zendesk Messaging
      We changed to the new version of Zendesk. In the previous version, the interaction with the chat were available as event...

      Publicado 20 jul 2023 · Roel Bongartz

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      Messenger should use same authentication as Support/Talk
      We are currently unable to implement Messenger due to the following:   - Ticket requests are limited to registered users...

      Publicado 10 feb 2025 · Matthew Surowiec

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