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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      Unable to sign in or reset password
      We are unable to sign into our dashboard and our website chat has been shut down all day.  I have repeatedly asked for a...

      Publicado 26 oct 2023 · Swag

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      Request: Add Time-Based Messaging Triggers similar to Chat
      Currently, we have chat-based triggers (e.g. after 3 minutes of no reply), and we are considering switching to Messaging...

      Publicado 27 dic 2022 · Jeremy Mifsud

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      Prevent Agent Status Change If Another Agent Is Not Available
      Agents are currently able to change their status no matter of the status of other agents meaning that it is possible for...

      Publicado 03 feb 2022 · Ria Harris

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      Custom Avatar for System Responses
      Request: Allow the default icon to be changed for the system responses generated by messaging/chat triggers. Problem: ...

      Publicado 11 mar 2024 · Joshua Bentley

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      Zendesk Messaging reset chat history when start a conversation
      Hi, I'm working on Zendesk messaging integration for iOS app. When I start a new conversation, it always displays the c...

      Publicado 28 jul 2023 · Cong Hd

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      Unable to add image to Chatbot
      When knowledge base articles are restricted, users are unable to add images in the chatbot. Zendesk Guide does not provi...

      Publicado 12 feb 2025 · Kashif Qadrii

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      Messaging Widget URL to open Chat
      Currently, we have on our site a URL hyperlink that opens our chat widget for the customer. We are in the process of goi...

      Publicado 09 sept 2022 · Will Yolen

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      AI Agent API Character limit too small
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 07 feb 2025 · Alex Duffey

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      Hide history from messaging app once ticket is solved.
      In our messaging app, it currently keeps a record of message history. Is there a way to disable this feature? Once a con...

      Publicado 16 ago 2024 · Michael Koerner

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      "End Messaging" button
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 08 may 2024 · Bobby Koch

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