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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).


Welcome to the Product Feedback Topic for Zendesk's Chat and Messaging (Chat)! No one knows our products better than y...

Publicado 29 sept 2023 · Shawna James

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

Publicado 29 sept 2023 · Shawna James

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Hi everyone - I’m Jon Aniano, SVP of Product here at Zendesk.A few days ago, we posted an article in our Help Center abo...

Publicado 08 mar 2023 · Jonathan Aniano

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I am the person who originally posted this request and it was marked as Answered when it doesn't seem to have truly been...

Publicado 25 sept 2020 · Andrew Lo

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Many of our customers use default dark mode for their web pages. Unfortunately, unlike mobiles SDKs, messaging web widge...

Publicado 18 feb 2025 · AntonMi

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Olá,   Quero sugerir que as mesmas funcionalidades do envio de mensagem para e-mail e formulário fossem disponibilizadas...

Publicado 20 feb 2025 · Supermercados Pague Menos (MK)

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We changed to the new version of Zendesk. In the previous version, the interaction with the chat were available as event...

Publicado 20 jul 2023 · Roel Bongartz

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We are currently unable to implement Messenger due to the following:   - Ticket requests are limited to registered users...

Publicado 10 feb 2025 · Matthew Surowiec

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We are unable to sign into our dashboard and our website chat has been shut down all day.  I have repeatedly asked for a...

Publicado 26 oct 2023 · Swag

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Currently, we have chat-based triggers (e.g. after 3 minutes of no reply), and we are considering switching to Messaging...

Publicado 27 dic 2022 · Jeremy Mifsud

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