Búsquedas recientes


No hay búsquedas recientes

Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).


Hi Zendesk,For messaging bot services we like to request a function when clients speak to our bot will create a ticket t...

Publicado 30 ene 2025 · Raymond Lau

1

Seguidor

0

Votos

1

Comentario


Hello, At the moment, we have noticed that Messaging cannot be manually disabled by admins and we need to fill out a fo...

Publicado 12 dic 2023 · Atanas Tomov

6

Seguidores

6

Votos

6

Comentarios


We would like the ability to be able to set the subject of an incoming chat ticket as we would like it to be. Currently...

Publicado 15 nov 2021 · Ria Harris

26

Seguidores

18

Votos

22

Comentarios


We are implementing Messaging and I understand that Messaging is a continuous conversation, but our need is to create a ...

Publicado 03 dic 2023 · Antonio Naddeo

28

Seguidores

33

Votos

20

Comentarios


Hi, Similar to how you can set wrap up time limits on Talk, is it possible to do the same for Chat tickets? Agents fin...

Publicado 09 nov 2021 · Rina

18

Seguidores

12

Votos

18

Comentarios


It would be great if I can download the answer bot (decision tree) in format of CSV or any excel way.

Publicado 17 ene 2024 · Pawel Baczkowski

8

Seguidores

6

Votos

4

Comentarios


Answer bot needs to start supporting more types of custom fields like date, numbers and regex. It only supports text and...

Publicado 27 abr 2023 · Akash

9

Seguidores

8

Votos

9

Comentarios


Hello Team, It has been brought to our attention that a simple notification sound for when a messaging conversation pop...

Publicado 06 nov 2023 · Atanas Tomov

5

Seguidores

8

Votos

3

Comentarios


Hello Team,  Currently there is a limitation in Zendesk where end-users can have only one external ID in their profile ...

Publicado 22 nov 2023 · Atanas Tomov

5

Seguidores

5

Votos

6

Comentarios


Hi all,   We would like to be able to invoke the Web Widget with additional context when starting/opening.   When we ope...

Publicado 25 ene 2025 · Wulf Sölter

1

Seguidor

0

Votos

1

Comentario