Búsquedas recientes

No hay búsquedas recientes

Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

Nueva publicación
Mostrar todas
    Ordenar por actividad reciente
      Character Counter in message box
      Character Counter option Feature Request Summary:  It would be helpful to have a character counter display near the ch...

      Publicado 30 may 2023 · Jason Thees

      3

      Seguidores

      5

      Votos

      3

      Comentarios

      Export Answerbot Answers
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 25 oct 2024 · Nikki Goodson

      2

      Seguidores

      1

      Voto

      2

      Comentarios

      Feature Request - Hide CSAT Score
      Respondidas
      Hello, My team of agents gets incentives for meeting certain goals, one of which is CSAT. We recently had an agent that...

      Publicado 11 ene 2019 · Claire

      7

      Seguidores

      4

      Votos

      5

      Comentarios

      Make it easier to find the customer who interacted with messenger/bot but did not make it to agent handoff/ticket by surfacing Support User ID, or external_id
      When looking through the conversation histories, I sometimes find people who never made it to the step to speak to a hum...

      Publicado 14 ene 2025 · Jason Kadlec

      1

      Seguidor

      0

      Votos

      1

      Comentario

      Need an Integration for GA4 / Messaging Web Widget
      Whereas before there were Zendesk-supported ways of integrating the Web Widget (Classic) with Universal Analytics and GA...

      Publicado 17 oct 2023 · Thomas Barry

      7

      Seguidores

      0

      Votos

      7

      Comentarios

      Customizing web widget text color in the header when using messaging
      Planeado
      We are using the web widget with messaging/answer bot functionality. The color of the heading of the widget is able to ...

      Publicado 31 may 2022 · Trudy Slaght

      10

      Seguidores

      8

      Votos

      6

      Comentarios

      Product Feedback: Option "End session" in Messaging to be enabled per brand
      Hi Team,   We are currently looking into implementing the “End Session” feature for Messaging. However, we noticed that ...

      Publicado 10 ene 2025 · Atanas Tomov

      3

      Seguidores

      2

      Votos

      1

      Comentario

      Live Visitors on Site
      Before switching from Chats to Messaging, our team had the ability to view the Live Visitors and message them if needed....

      Publicado 03 ene 2025 · Juliet Nelson

      2

      Seguidores

      1

      Voto

      1

      Comentario

      Feature Request: Capability to suppress the "Operating hours have started" Notification
      I didn't see an existing article about this, but it would be a plus if we could suppress and control the "Operating hour...

      Publicado 09 may 2022 · Shane Monaco

      26

      Seguidores

      24

      Votos

      22

      Comentarios

      The message count should be displayed in the columns on the Views page alongside the Messaging Ticket Subject.
      In Chat Dashboard, when viewing the Chats, under Messages column we are able to view total number of messages exchanged ...

      Publicado 26 dic 2024 · Manasi Khot

      1

      Seguidor

      0

      Votos

      1

      Comentario