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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      Create feature for WhatsApp channel
      Respondidas
      Agents are not able to broadcast a message to multiple users on WhatsApp channel or initially send out a WhatsApp messag...

      Publicado 24 jun 2021 · Stephanie Ng

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      Automatically account for daylight savings time
      When clocks go forward/back the system doesn't automatically adjust so either the operating hours have to be tricked or ...

      Publicado 13 oct 2016 · carl

      14

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      7

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      'Assume agent' /'Log in as' option
      Respondidas
      I spend too much time showing agents how to adjust their settings. It would be easier if I could assume them (log in as ...

      Publicado 15 nov 2016 · Sam Trachtenberg

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      Improving the accuracy of Japanese search in the messaging Answer bot.
      Feature Request Summary I want to improve the accuracy of the Answer bot's Japanese search in messaging. Add a menu wh...

      Publicado 11 nov 2021 · 小林正左子

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      Search function within Flow Builder
      The more complex the flow, the more difficult it becomes to find mistakes in the steps.Therefore, I would like to have a...

      Publicado 15 oct 2021 · 小林正左子

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      How to stop the auto notification as we read the customer text already (LINE) ?
      Respondidas
      We have got big complaints from the customers aswhy don't you reply me? I saw the status show as you read my texts alrea...

      Publicado 04 jun 2021 · Customer Service Manager

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      Başka bir web sayfasına geçince bağlanan müşteriyi göremiyorum
      Canlı destek bir sayfada açıkken başka bir web sayfası açtığım zaman müşteri bağlantısında uyarı gelmiyor. Zil çalması g...

      Publicado 23 nov 2021 · Aysegul Nuhoglu

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      Chat Simulation Zendesk
      Respondidas
      Post Title: Chat Simulation Zendesk Feature Request Summary:  Currently, Chat simulation is only available if there is...

      Publicado 22 nov 2021 · Jah Tan

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      Report a BUG about the FAQs page
      Issue description: When your end-user click to get into the FAQs, it shows an error that you cannot go back to the last ...

      Publicado 15 nov 2021 · Brian

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      demande d'amélioration sur le Flowbuilder
      - Dans les messages du Bot on ne peut pas configurer un hyperlink, - Dans les messages du Bot on ne peut pas inclure ...

      Publicado 05 nov 2021 · Lisa

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