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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      Feature Request: Manual Log-Off of Chat Agents
      Respondidas
      Please add a feature to Chat to allow an administrator to manually log Agents off.  This is helpful when Agents accident...

      Publicado 16 jul 2021 · Scott Bauer

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      Let me search for the email address of a chatter from the search bar
      When you search chat history, you can only search for strings that appear in the conversation itself. This makes it very...

      Publicado 29 jun 2021 · CJ Johnson

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      Need ability to simulate multiple chats
      Respondidas
      406546444794 states 'As of the moment, there is no native way to simulate multiple chats at once, but we understand your...

      Publicado 02 sept 2021 · Michael Mulligan

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      Feature Request: Max Limit for Customer Wait Time
      No planeada
      With a smaller team, we'd like to protect the customer experience by automatically turning chat off for new customers if...

      Publicado 26 jul 2021 · Meg Gallear

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      Changing the way customers give us feedback (text/icons)
      Respondidas
      Hi Zendesk Support! As the world shifts and consumers are looking for that personalized experience where ever they can,...

      Publicado 26 jul 2021 · Stacy Cashin

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      Ratings Requests
      When using chat, the button to request a sat rating has a major latency before the ratings request registers and appears...

      Publicado 25 jun 2021 · Dat (Dan) Le

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      Want to Disable Emoji's
      We do not want Emoji's in our chat intractions

      Publicado 23 mar 2021 · Shreyans Mohnot

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      Feature request: Live Chat Audio Notification
      Respondidas
      Hello,  Please introduce a feature that has an audio notification accompany the live chat box popping up when people vi...

      Publicado 09 ago 2021 · Katie Bartley

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      We cannot receive Chat Push Notifications from Japan on iOS, but we can receive Push in Taiwan.
      Respondidas
      Hi, Zendesk Team In recent days, when we use the Taiwan configuration, we can receive push messages on iOS, but we cann...

      Publicado 27 jul 2021 · Null (Null Jin)

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      Agent Workspace UI Chat Department
      Respondidas
      Feature Request Summary:  Zendesk should allow for Agent Workspace UI department names to be customizable, outside of t...

      Publicado 17 ago 2021 · Khajik Khajadourian

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