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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      Mixing real-time chat rules with other messaging channels (WhatsApp, Messenger, etc.)
      Recently, we changed our WhatsApp channels to the native format with Zendesk. We have several numbers that are specific ...

      Publicado 05 jun 2024 · Vinicius Henrique da Silva

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      Question related to "Announcement: Update to the the end session feature for messaging conversations".
      Hello team! Does this announcement mean that when the messaging ticket session ends, it no longer counts toward the agen...

      Publicado 22 nov 2024 · Florencia Giudice

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      dynamic content in Flow Builder
      Completadas
      Feature Request Summary Use of dynamic content to manually translate Flow Builder messages   Use case Often the automa...

      Publicado 17 nov 2021 · Giusy Admin

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      Bring back chat visitor list with Agent Workspace
      Our team leads need to be able to monitor live chats from a QA perspective and offer real-time feedback to newer agents....

      Publicado 15 feb 2021 · Jamie Noell

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      Disable prompt when changing agent chat status
      Hello,I would like to have the option to disable the following prompt when changing one's chat status to ‘invisible.’ Wh...

      Publicado 21 nov 2024 · Valerie Myland

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      Need to shorten the article URL links on Whatsapp Chatbot
      The article links that WhatsApp Chatbot suggests is too long and un professional. Would need a feature to shorten the li...

      Publicado 13 sept 2024 · Shubhavi

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      Identify the Phone Number in the messaging Ticket.
      It is important to be able to identify from which phone number a client is contacted. We have clients who have more than...

      Publicado 07 mar 2024 · Thomas

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      Support Offered
      Hi,   I wanted to share feedback about my experiences with support. I find it to be Zendesk's biggest weakness, which is...

      Publicado 14 nov 2024 · Christal Rosa

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      Updating the Thank You Message After CSAT Submission
      Requesting the ability to customize the thank-you message shown to customers after they submit a CSAT rating. This featu...

      Publicado 13 nov 2024 · Srinibha

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      'Recommend Articles' based on user input as an 'Answer' in chat workflow
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 07 nov 2024 · Todd Becker (RR)

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