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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Let me open queries in a new browser tab
      Planeado
      When I cmd+click on a query from the query list, I want it to open in a new tab. I often want to compare multiple querie...

      Publicado 29 jun 2021 · CJ Johnson

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      4

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      CSAT Customization
      Planeado
      1. Currently CSAT supports only 2 binary scale " Good " or " BAD" as default even...

      Publicado 17 mar 2024 · Noriko Gipp

      7

      Seguidores

      12

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      7

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      Let me re-assign dashboard ownership
      Completadas
      I would like to be able to hand over ownership of a dashboard. For example, if I am a backend builder, I shouldn’t be th...

      Publicado 11 feb 2021 · CJ Johnson

      31

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      Expand the Backlog data set options
      Ticket backlog is an essential tool to determine ticket volumes and agent productivity. The data set is very limited in ...

      Publicado 22 ago 2024 · bill cicchetti

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      Feature Request: Reporting on Article Labels in Explore
      No planeada
      As a team relying heavily on article labels for content management in Zendesk Guide™, we'd like the ability to report on...

      Publicado 10 sept 2020 · Michael Collins

      46

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      27

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      Ability to restrict other admins/editors in editing my dashboard
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by...

      Publicado 06 dic 2023 · Gerald J

      4

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      Reports - End-user status attribute is misleading for suspended or deleted end-users
      I have been building reports trying to discover where phantom calls are logged - these would be calls in which suspended...

      Publicado 12 feb 2025 · Matthew Surowiec

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      Enable Hyperlinks on Reports Homepage
      Please allow opening of reports in new web browser tabs. As you can see from my attached screenshots, when I right click...

      Publicado 12 feb 2025 · Robby

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      Schedule individual reports
      I have a few groups that need reports like backlog reports and reports about tickets from specific requesters. Frequentl...

      Publicado 28 sept 2022 · mfg

      6

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      Add CC Attribute to Reporting
      There is currently not a way to pull all individuals CC'd within a ticket for reporting purposes. Let's say a team membe...

      Publicado 26 nov 2019 · Michael Ferri

      39

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      27

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