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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Missed Assignment Count/Percentage in Zendesk Messaging
      Feature Request Summary: -Currently, there is no native metric within Zendesk Explore for tracking "Mis...

      Publicado 02 sept 2024 · Jahn

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      Cannot customize message in Zendesk Explore for schedule delivery
      In the legacy Explore dashboard, when you select “Schedule” there is an option to customize the message that is sent wit...

      Publicado 25 feb 2025 · LWD Support

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      Feature Request: Build Reports with information out of two datasets
      We're want to build up a report with information out of two different datasets. In particular we want to count incoming ...

      Publicado 12 dic 2023 · Jamie Berges

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      Filter Issues & Images
      Hi Team, All our internal and customer reporting is run monthly for the full range of the previous month. We also conduc...

      Publicado 20 feb 2025 · Melanie Hobman

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      Why am I missing some much customization?
      I want to preface that if there are methods to accomplish what I'm talking about, they aren't clearly documented anywher...

      Publicado 29 ene 2025 · Sam

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      Explore - Forced migration while missing functionality
      This feedback may come across as critical and abrasive. That's a reflection of the frustration I am feeling with my own ...

      Publicado 12 mar 2025 · Joshua Bentley

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      Custom Roles in Explore
      Planeado

      Feature Request Summary:

      Along with the roles of Admin, Agent, End User in Explore datasets,...

      Publicado 02 jun 2022 · Monica

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      "Today" option missing from Time filters on new dashboard builder?
      Planeado
      Hi Team! Not sure if this is a bug, or if i'm doing something wrong, or if it's meant to be like this for a reason, but ...

      Publicado 06 ene 2025 · Tim Grimshaw

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      Transitioning to the new Explore dashboard builder: Your questions answered
      Hello, Zendesk community! Now that we’ve released the new Explore dashboard builder, we've revised our plan and put toge...

      Publicado 19 oct 2023 · Walter Bellante

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      Report multi-select values comma separated in a single row in exported CSV from Explore
      Respondidas
      The current behavior when exporting a CSV from Explore creates a new row for a ticket for each value in a multi select f...

      Publicado 23 may 2023 · Marcus Vickers

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