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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      feature request: show country in talk reporting, cant see where users call us from
      Hello!   I recently enabled international outbound calls and I wanted to see which countries call us the most to calcula...

      Publicado 18 feb 2025 · Pedro Cassian

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      Let me open queries in a new browser tab
      Planeado
      When I cmd+click on a query from the query list,  I want it to open in a new tab. I often want to compare multiple queri...

      Publicado 29 jun 2021 · CJ Johnson

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      CSAT Customization
      Planeado
      Currently CSAT supports only 2 binary scale " Good " or " BAD" as default even though we set it on a 5 -point scale ...

      Publicado 17 mar 2024 · Noriko Gipp

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      Add images to dashboards in the new dashboard builder
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 04 dic 2024 · Jon Durlauf

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      Let me re-assign dashboard ownership
      Completadas
      I would like to be able to hand over ownership of a dashboard. For example, if I am a backend builder, I shouldn’t be th...

      Publicado 11 feb 2021 · CJ Johnson

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      Expand the Backlog data set options
      Ticket backlog is an essential tool to determine ticket volumes and agent productivity.  The data set is very limited in...

      Publicado 22 ago 2024 · bill cicchetti

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      Feature Request: Reporting on Article Labels in Explore
      No planeada
      As a team relying heavily on article labels for content management in Zendesk Guide™, we'd like the ability to report on...

      Publicado 10 sept 2020 · Michael Collins

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      Ability to restrict other admins/editors in editing my dashboard
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 06 dic 2023 · Gerald J

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      Reports - End-user status attribute is misleading for suspended or deleted end-users
      I have been building reports trying to discover where phantom calls are logged - these would be calls in which suspended...

      Publicado 12 feb 2025 · Matthew Surowiec

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      Enable Hyperlinks on Reports Homepage
      Please allow opening of reports in new web browser tabs. As you can see from my attached screenshots, when I right click...

      Publicado 12 feb 2025 · Robby

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