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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Feature request: Ability to report on the 'Intelligence> Summary' for multiple tickets in a View
      I have created a View that lists certain Support tickets.  I want to be able to create a report which shows the 'Intelli...

      Publicado 21 nov 2024 · Stuart French

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      Allow reports to show 0 value columns
      We have reports set up to display created ticket counts for different parameters as a column graph. For example tickets ...

      Publicado 30 ene 2025 · Chris

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      Setting a filter default state
      Completadas
      Something useful in GoodData/Insights was the ability to add filters to a dashboard and set the default selections of th...

      Publicado 19 abr 2019 · Elizabeth Toy

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      I want to open the Explore report in a new tab.
      Hello, I have a request regarding the report display in Explore. When opening multiple reports from the report list, it...

      Publicado 20 abr 2023 · とうま

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      Sorting results by attribute in a table chart format
      From my comment in this article: https://support.zendesk.com/hc/en-us/articles/360022183794?page=1#comment_360002497954 ...

      Publicado 29 jul 2019 · Hillary Latham

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      View help center usage by organization
      I am trying to find a way to view what articles an organization is looking at in our help center. We are trying to deter...

      Publicado 30 abr 2024 · Miguel Contreras

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      Product feedback: reamed values to be pre-selected and saved for usage across all reports
      No planeada
      Hi, When we need to use "Renamed set" in Explore in some of our reports it's not possible to pre-select values and to u...

      Publicado 19 abr 2023 · Anastasia Kachanova

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      Product feedback: Live reporting in Zendesk to be more customizable
      Hi Team,    Unfortunately, currently Explore live reports cannot be edited, customized or created. It will be highly ben...

      Publicado 03 jul 2024 · Georgi Tanchev

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      Sending a Scheduled Report in Explore
      Planeado
      Zendesk Explore only allows you to schedule the sending of Dashboards, when we need to be able to send specific Queries ...

      Publicado 19 dic 2019 · Ruth Nogueron

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      Average Chat Concurrency - How is this Calculating?
      In both the out of the box, and custom built chat concurrency dashboards don't show a chat concurrency which makes sense...

      Publicado 14 mar 2022 · Zach Burns

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