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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Add "all history" to time filters on new dashboard
      This option is needed, otherwise you have to go into custom and set a wide date. 

      Publicado 13 nov 2024 · Ashley M

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      Explore color conditional formatting is only in Table format :(
      Unfortunately, seems not possible to color coding your query reports only but in tables, it would be a very appreciated ...

      Publicado 26 mar 2020 · Diego

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      Pre-built metrics and/or ticket events for skill timeouts
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 28 ene 2025 · Martin Sasse

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      Customer Response Visibility for New CAST Survey
      Hi,   I recently configured Zendesk's New CAST Survey launch, however we can't see the customer's reaction because there...

      Publicado 28 ene 2025 · Forever New Admin

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      Why am I missing some much customization?
      I want to preface that if there are methods to accomplish what I'm talking about, they aren't clearly documented anywher...

      Publicado 29 ene 2025 · Sam

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      Allow reports to show 0 value columns
      We have reports set up to display created ticket counts for different parameters as a column graph. For example tickets ...

      Publicado 30 ene 2025 · Chris

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      Setting a filter default state
      Completadas
      Something useful in GoodData/Insights was the ability to add filters to a dashboard and set the default selections of th...

      Publicado 19 abr 2019 · Elizabeth Toy

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      I want to open the Explore report in a new tab.
      Hello, I have a request regarding the report display in Explore. When opening multiple reports from the report list, it...

      Publicado 20 abr 2023 · とうま

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      Sorting results by attribute in a table chart format
      From my comment in this article: https://support.zendesk.com/hc/en-us/articles/360022183794?page=1#comment_360002497954 ...

      Publicado 29 jul 2019 · Hillary Latham

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      View help center usage by organization
      I am trying to find a way to view what articles an organization is looking at in our help center. We are trying to deter...

      Publicado 30 abr 2024 · Miguel Contreras

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