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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Backlog Report on Updated Tickets
      As a team manager in support I want a report that shows me all tickets that have been updated on a daily basis, we have ...

      Publicado 19 jul 2021 · Paul Forest

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      Time Frame Setting Should Apply to ALL Tabs
      It's a real pain in the butt to have to remember to set the "timeframe" on EVERY SINGLE TAB. PLEASE make it such that n...

      Publicado 09 jul 2021 · Rusty Wilson

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      Requester Email should be the email the ticket came in from, not the primary email for the Requester ID also associated with that email
      Feature Request Summary:  Explore should show the actual email that the ticket was requested from, not the “primary emai...

      Publicado 19 jul 2021 · CJ Johnson

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      Time Filters Should Have A More Accurate Default Text
      Feature Request Summary:  The text when no time filter is selected should say something like “not set” instead of indica...

      Publicado 29 jul 2021 · CJ Johnson

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      Don't show a name/timestamp updating a Dashboard unless they actually made changes
      Regularly, I need to open a dashboard in edit mode, just to figure out what filters are on a query, since you cannot cli...

      Publicado 22 jun 2021 · CJ Johnson

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      DESCARGA DE INFORMACION EN EXCEL O CSV
      Antes de habilitar la opción de "Analizar" en los paneles de Explore nosotros podíamos configurar los campos que queríam...

      Publicado 12 ago 2021 · Jaime Haro

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      Drill Through Functionality
      In the old Insight, you used to be able to assign Ticket ID functionality to the ticket count metric to make the ticket ...

      Publicado 25 jun 2021 · John Morrison

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      Inclure dans les tableaux de bord des données externes ?
      Pouvons-nous importer des données externes à Zendesk dans les tableau de bord afin de comparer ces chiffres externes à d...

      Publicado 29 jul 2021 · CDL CHOCOLATE

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      Change the number output format
      Changing the format of results – Zendesk help Is there a way to automatically adapt my dashboard data so that the resul...

      Publicado 13 ago 2021 · Kai Schmitte

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      Explore Query: It would be nice to combine Advanced Date Range selection with the option to check for NULL
      I want to report on tickets which were open at the end of the previous month. Using the backlog dataset is not possible ...

      Publicado 22 jun 2021 · Martin Cubitt

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