Feedback - Ticketing System (Support)
Nueva publicaciónShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
-
Dashboard "Updates to your tickets" mark checked47 votos 54 comentarios
-
Attach multiple Zendesk domains to one Jira No planeada33 votos 49 comentarios
-
Expand Dynamic Content to Macro Titles Planeada25 votos 24 comentarios
-
New Ticket Desktop Notification141 votos 111 comentarios
-
Trigger Received At34 votos 27 comentarios
-
Audit Logs52 votos 59 comentarios
-
Agents should be able to submit CSAT surveys too No planeada21 votos 31 comentarios
-
Ability to print ticket without internal note/comment36 votos 39 comentarios
-
Notify agent if requester email is bounced or rejected67 votos 54 comentarios
-
Ability to prohibit merging of tickets across organizations46 votos 44 comentarios
-
Zendesk query - draft messages22 votos 37 comentarios
-
Erase tags58 votos 52 comentarios
-
JIRA integration supports attachments61 votos 69 comentarios
-
Comment on comments in Facebook threads Respondida63 votos 60 comentarios
-
Stopping the reopening tickets by a ' Thank you ' response.63 votos 65 comentarios
-
Admin tool request: List of suspended users Planeada78 votos 68 comentarios
-
Allow a trigger to post comment updates No planeada106 votos 55 comentarios
-
Ticket export tool for End-users (Export tickets by organization)63 votos 68 comentarios
-
views should include the condition "subject"85 votos 48 comentarios
-
[Closed for comments] Customization of the dashboard No planeada262 votos 203 comentarios
-
Allow end users to update fields after ticket is created42 votos 39 comentarios
-
Random Satisfaction Surveys No planeada38 votos 88 comentarios
-
Preserve Group and Assignee for user-generated follow-up tickets Respondida84 votos 99 comentarios
-
Add 'Remove cc' trigger/automation action143 votos 184 comentarios
-
Ability to merge organizations Planeada174 votos 189 comentarios
-
Customize Status Field Values Planeada159 votos 146 comentarios
-
Can we keep the ticket's status as NEW after assignment until Agent manually updates? Planeada18 votos 53 comentarios
-
Add end-user as CC via Trigger or Automation466 votos 507 comentarios
-
Round Robin assignment Planeada79 votos 96 comentarios
-
[Closed for comments] Add or Edit Tags on Closed tickets331 votos 260 comentarios