Feedback - Ticketing System (Support)
Nueva publicaciónShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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My internal notes are showing up as public replies and nobody at Zendesk is able to help me Respondida0 votos 3 comentarios
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Paste Plain Text in Agent Workspace Respondida1 voto 4 comentarios
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Not able to view email content Respondida0 votos 3 comentarios
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Feedback on the new feature for retaining the background colour of copied text Respondida1 voto 2 comentarios
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Text Input Field Respondida1 voto 2 comentarios
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View All Tickets For a Customer Without Clicking Profile Respondida1 voto 3 comentarios
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Click tab to copy ticket ID Respondida5 votos 1 comentario
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Create/Update User Trigger Respondida0 votos 1 comentario
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Unmerging users Respondida1 voto 1 comentario
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Zendesk / Google Chat / Slack? Respondida0 votos 5 comentarios
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Tagging based on Satisfaction comments Respondida0 votos 1 comentario
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CC Functionality & Notifications Respondida0 votos 5 comentarios
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Bump Bump Solve Issue Respondida0 votos 4 comentarios
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Allow requestors to add emails to be CC'd on their support form request Respondida1 voto 10 comentarios
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CSAT Reviews Respondida1 voto 2 comentarios
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Instagram DMs as Tickets instead of Chats Respondida4 votos 2 comentarios
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Event tracking when a visitor initiates the chat Respondida0 votos 1 comentario
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Support icon appears over ticketing tools Respondida0 votos 3 comentarios
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Support chat bubble unnecessary and poorly placed Respondida2 votos 6 comentarios
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Option to assume as an agent Respondida0 votos 7 comentarios
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Need Image and hyperlink Support for Slack-Zendesk Integration Respondida1 voto 2 comentarios
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Warm Transfer Chats in Agent Workspace Respondida6 votos 8 comentarios
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API to update sidebar apps Respondida0 votos 1 comentario
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Webhook without ticket create time Respondida0 votos 2 comentarios
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CSAT Being Given to Incorrect Agent Respondida0 votos 1 comentario
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the language preference does not affect custom fields and custom Views Respondida0 votos 3 comentarios
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Feature Request: Disable reply from customer Respondida1 voto 3 comentarios
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Notification about comment on Article in Guide Respondida6 votos 14 comentarios
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Audit Logs need to be viewable in local time Respondida2 votos 4 comentarios
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Restricting Access to External ID Field to Administrators Respondida0 votos 1 comentario