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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).


Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...

Publicado 04 dic 2024 · Chaitali Pathak

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Dear Customers,   We are excited to launch our latest version of the updated product tray!   For ease of collecting  fee...

Publicado 17 ene 2025 · Shawna James

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Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...

Publicado 21 nov 2023 · Mo Rizvi

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Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...

Publicado 29 sept 2023 · Shawna James

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

Publicado 29 sept 2023 · Shawna James

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Summary: We request the ability for admins to configure the behavior of the system when a light agent creates a ticket a...

Publicado 24 feb 2025 · Scott Tynan

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Since adding Language intent, we have noticed an increase in errors on tickets where an agent will fill in custom fields...

Publicado 11 feb 2025 · Sloan

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Would be great if we could leave a view as Active but the view didn't show in the view list unless it had >0 tickets. O...

Publicado 06 ene 2021 · Matt Barry

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Summary: We request the ability to set comments made by light agents to be public by default and to manually choose the ...

Publicado 24 feb 2025 · Scott Tynan

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Description: As an admin and agent, I am requesting a feature that allows us to record "skills" at the organization leve...

Publicado 07 feb 2025 · Scott Tynan

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