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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      SMIME certificate verification
       Feature Request Summary:  We would like to request verification of secure email certificates such as especially SMIME ...

      Publicado 10 oct 2021 · Simon Blouner (midlertidig)

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      Search Icon, reloads search widget
      To date the steps of using the search are to click the magnifying glass, enter your text, and then click enter on keyboa...

      Publicado 07 oct 2021 · Meg Gunther

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      Reason Column when Agent closing the Ticket
      Dear Zendesk Team. Currently we have problems with our agents, where our agents often close tickets to avoid filling in...

      Publicado 06 oct 2021 · Michael Arief

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      Search improvement
      Imagine such a scenario: I have a customer with his profile in Zendesk including the phone number 96612345678. This cust...

      Publicado 14 oct 2021 · Zendesk Admin

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      Apresentar nome e o e-mail para o grupo de atendimento
      Sugiro possibilidade de apresentar o nome e e-mail no momento da seleção dos agentes que farão parte do grupo de atendim...

      Publicado 13 oct 2021 · Natali de Lima Felix Tiengo

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      Popup before loading zendesk pages
      Sometimes we have general problems. And then we get a similar ticket from all our teachers. Is there a possibility to sh...

      Publicado 14 oct 2021 · Michiel De Pauw

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      Need to be able to search by ticket number when printing into PDF
      Hi,I would like to be able to also search by ticket number when using the Print Ticket History app.For the moment, it al...

      Publicado 27 ago 2021 · Sergiu Boboc

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      Printing Side Conversations IMPORTANT
      It would be very useful if the side conversations could also be printed when printing tickets. Since we have to print ma...

      Publicado 31 ago 2021 · José Mejia

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      I need to be able to Edit Subject and Descripton on a custom form but the fields are locked.
      I need to be able to edit the subject and description field for one custom form that I am using for Spanish-speaking use...

      Publicado 06 oct 2021 · Tom Dawson

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      Trigger: option to exclude acting agent
      Existing trigger emails a group of agents when an action is taken on a ticket. We would like an option to email "everyon...

      Publicado 14 oct 2021 · Sadie

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