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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Macro: Add attachment for side conversation macro
      Feature Request Summary:  Macro: Add attachment functionality in 'Side conversation via email' actions Description/Us...

      Publicado 14 sept 2022 · Mazriff Mazalan

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      "To" and "cc" field getting swapped by Zendesk on Tickets
      We have a lot of customers who email multiple people within our business (agents and non agents) with an enquiry. This r...

      Publicado 22 mar 2022 · Kristian Andrejewskis

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      How to avoid cherry picking from the Agent homepage
      Hi all, I wanted to ask the community if someone has an answer to avoid cherry picking from the agents homepage without ...

      Publicado 17 feb 2025 · Daniel Jarque

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      Admin section user filter to display users that use a license
      It would be nice to have the ability to filter team members and only show which users are actually using a license. Curr...

      Publicado 18 nov 2022 · Dario Va

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      Feature Request: Different Background Color for Comments Made By CC'd Not Added by Ticket Requester or Agent
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 11 jul 2024 · Hannah Lucid

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      Default subdomain for Multiple Brans
      Hi,   We got a Zendesk system that have multiple Brans with different companies. One Company is using SSO and it require...

      Publicado 13 feb 2025 · Alvin Ronnie Caballero

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      Opening up "has attachment" as a trigger/automation condition
      We'd love to be able to target tickets that have an attachment. This would streamline internal workflows by removing unc...

      Publicado 28 jun 2018 · Neil Skilton

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      Sign-in screen - switching between agent and customer
      Reference URL:https://support.zendesk.com/hc/en-us/articles/5369977909786   As noted in the above article, it is good ...

      Publicado 09 mar 2023 · 泉川

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      Side Conversation Limitations
      Overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, adm...

      Publicado 10 oct 2023 · Sydney Neubauer

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      Outbound Texting
      When initiating an outbound text to a customer, their response to that message opens up a new ticket, as opposed to stay...

      Publicado 20 feb 2025 · Matt

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