Búsquedas recientes

No hay búsquedas recientes

Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

Nueva publicación
Mostrar todas
    Ordenar por actividad reciente
      Enhancing Ticket Sharing Capabilities Across Instances: We Value Your Feedback!
      Mostrada
      Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...

      Publicado 04 dic 2024 · Chaitali Pathak

      5

      Seguidores

      1

      Voto

      7

      Comentarios

      We're excited to launch the updated product tray!
      Mostrada
      Dear Customers,   We are excited to launch our latest version of the updated product tray!   For ease of collecting  fee...

      Publicado 17 ene 2025 · Shawna James

      7

      Seguidores

      1

      Voto

      3

      Comentarios

      Help Zendesk shape the future of our UI Customization initiative
      Mostrada
      Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...

      Publicado 21 nov 2023 · Mo Rizvi

      26

      Seguidores

      7

      Votos

      16

      Comentarios

      Product feedback guidelines & how to write a good feedback post
      Mostrada
      Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...

      Publicado 29 sept 2023 · Shawna James

      7

      Seguidores

      2

      Votos

      0

      Comentarios

      Product Feedback + Feature Request Post Template
      Mostrada
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Publicado 29 sept 2023 · Shawna James

      27

      Seguidores

      5

      Votos

      11

      Comentarios

      The "Internal Note" and "Autoreply" trigger actions in Zendesk do not allow to post multiple notes or replies.
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 04 mar 2025 · Andrei Vasin

      3

      Seguidores

      7

      Votos

      3

      Comentarios

      Deactivate field values instead of deleting them
      What is the problem? I have custom drop-down fields, like product and root cause, that contain values that have become ...

      Publicado 23 ene 2019 · Chris Fassano

      63

      Seguidores

      83

      Votos

      40

      Comentarios

      Recover (soft) deleted user
      No planeada
      When you delete a ticket, you can still recover it (within 30 days) in case you've made a mistake. A deleted user can't...

      Publicado 28 may 2019 · Sebastiaan Wijchers

      17

      Seguidores

      19

      Votos

      16

      Comentarios

      Add a button to suggest first reply
      We have enabled suggest first reply, but during testing, we found that most tickets do not have suggest first reply. Can...

      Publicado 06 mar 2025 · Pan Pan

      0

      Seguidores

      0

      Votos

      0

      Comentarios

      Delivery error - Expand ticket keywords
      Hi @all,   the ticket mentions the status code of the delivery error. Unfortunately, it is only "visual" and not include...

      Publicado 06 mar 2025 · Julian Kossak

      0

      Seguidores

      0

      Votos

      0

      Comentarios