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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      SMTP Relay
      Hello,    As a BPO, we are creating a lot of instances for our customers. Many of them doesn't want to modify their D...

      Publicado 17 may 2021 · Denis Menard

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      Agent signature on Side Conversation child ticket
      The original method for a Side Conversation includes the Agent Signature.  However, the child ticket option for a Side C...

      Publicado 11 may 2021 · Jamie Noell

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      Reenvio de Pesquisa de Satisfação sem considerar uma interação
      Foi registrado o ticket support.zendesk.com/hc/requests/6624950 e solicitado que seja sugerida uma melhoria   Hoje temos...

      Publicado 24 may 2021 · CAMILA RIBEIRO LEAO SANTOS

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      Remove Widgets
      We need to remove widgets from the channel/widget menu in zendesk support. Whe we create a new widget, there is no way, ...

      Publicado 13 may 2021 · Validda S.A.S

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      Export the Customer List with the email on the profile for "Email", instead of leaving it blank for SSO users.
      I was told this isn't considered a bug, so here's a feature request. If an end-user or agent signed into Zendesk via SSO...

      Publicado 24 may 2021 · CJ Johnson

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      Zendesk Notifications Would Love a Sound in App, not just email
      I would love a way to have a unique sound like a bell, that I can turn on and off with the click of a button, that goes ...

      Publicado 12 may 2021 · Corrine

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      pouvoir modifier les valeurs d'un champ utilisateur sur des tickets clos afin d'avoir des statistiques correctes
      Bonjour, J'ai besoin, en tant qu'administrateur , de pouvoir modifier les valeurs d'un champ utilisateur sur des ticket...

      Publicado 19 may 2021 · Administrateur -

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      Seguir seção e subseção para ser notificado de novo artigo e/ou comentário
      Olá! Com o aumento da subseção, as equipes possuem até 5 níveis de hierarquia. Sendo assim, os curadores devem seguir t...

      Publicado 24 may 2021 · CAMILA RIBEIRO LEAO SANTOS

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      Linking tickets
      The "click this button to link ticket" errors out unless there is text already in the Order# field AND the ticket has be...

      Publicado 05 mar 2021 · Chase Blakeley

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      Disabling Guided Mode out of scheduled hours.
      We use guided mode for all of our support engineers. This works great during working hours however some engineers like t...

      Publicado 17 may 2021 · Ashleigh Bulmer

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