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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Admin section user filter to display users that use a license
      It would be nice to have the ability to filter team members and only show which users are actually using a license. Curr...

      Publicado 18 nov 2022 · Dario Va

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      Feature Request: Different Background Color for Comments Made By CC'd Not Added by Ticket Requester or Agent
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 11 jul 2024 · Hannah Lucid

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      Default subdomain for Multiple Brans
      Hi,   We got a Zendesk system that have multiple Brans with different companies. One Company is using SSO and it require...

      Publicado 13 feb 2025 · Alvin Ronnie Caballero

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      Bring back visibility of CSAT Comments
      Hey all, We've recently switched over to the new CSAT experience in Zendesk but have noticed that our agents are no long...

      Publicado 18 oct 2024 · Chris Nugent

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      Opening up "has attachment" as a trigger/automation condition
      We'd love to be able to target tickets that have an attachment. This would streamline internal workflows by removing unc...

      Publicado 28 jun 2018 · Neil Skilton

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      Sign-in screen - switching between agent and customer
      Reference URL:https://support.zendesk.com/hc/en-us/articles/5369977909786   As noted in the above article, it is good ...

      Publicado 09 mar 2023 · 泉川

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      Side Conversation Limitations
      Overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, adm...

      Publicado 10 oct 2023 · Sydney Neubauer

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      Outbound Texting
      When initiating an outbound text to a customer, their response to that message opens up a new ticket, as opposed to stay...

      Publicado 20 feb 2025 · Matt

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      character limitation
      I have a feature request to increase the 10,000 character count limit for the End users Allowlist and Blocklist.We simpl...

      Publicado 20 feb 2025 · Sascha Lütje-Gabain

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      Match custom object nesting parity with ticket custom fields
      I use Zendesk custom objects to clone SFDC custom objects. In SFDC, two objects have a hierarchy. I would like to replic...

      Publicado 21 feb 2025 · John Witt

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