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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Support: Restrict Attachments by File Type
      Planeado
      Zendesk Support provides the ability to restrict customers from adding attachments, or to enable all attachments: https...

      Publicado 31 may 2019 · Zac Garcia

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      Save Ticket Summary
      We found that the ticket summary is accurate. To facilitate data analysis later, we hope that when a ticket is closed, t...

      Publicado 06 mar 2025 · Pan Pan

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      Make feature-Merging suggestions only available to certain groups
      Many of our tickets come from B2B and third-party platforms. For third party channels the risk is to merge two separate ...

      Publicado 06 mar 2025 · Pan Pan

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      New Multi-Select Field and Conditional Fields App
      Hello, When using the conditional fields app to condition the new multi select field, it does not condition the field, ...

      Publicado 19 dic 2017 · Socorro Fernandez

      52

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      Knowledge Capture App not Showing Images for Non-Default-Brand Help Centres
      I have spoken to your Support Team who have advised me to create this post to get some attention to the bug our users ar...

      Publicado 29 may 2024 · Mitchell Lewsey

      5

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      Allow admins to delete satisfaction ratings
      No planeada
      Admins should have the ability to delete csat scores that are deemed invalid or do not reflect the quality of support pr...

      Publicado 16 mar 2021 · Brianne Hansen

      61

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      36

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      Dynamic Content Search Bar
      Planeado
      At Cambly, we continuously need to edit the macro contents that are linked to DC. However, it is extremely hard to ...

      Publicado 27 sept 2021 · سعيدة | Saeeda

      34

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      Fully customizable and consistent password requirements
      Hello,   we have a new and very restrictive password policy (enforced by reglementation). Now, our passwords must be of ...

      Publicado 05 mar 2025 · Nicolas Leboeuf

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      Apply First Reply Time SLA to Tickets Created from Talk Voicemails
      Completadas
      Right now, tickets created from Talk voicemails do not have the First Reply Time SLA target applied because they lack an...

      Publicado 30 dic 2020 · Tom Metz

      34

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      Varias condiciones para mostrar campos en los Formularios
      Actualmente solo se puede tener 1 condición para mostrar un campo de formularios, se debería poder tener mas de una cond...

      Publicado 03 feb 2025 · Melany Caceres

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