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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Enhancing Ticket Sharing Capabilities Across Instances: We Value Your Feedback!
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      Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...

      Publicado 04 dic 2024 · Chaitali Pathak

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      We're excited to launch the updated product tray!
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      Dear Customers,   We are excited to launch our latest version of the updated product tray!   For ease of collecting  fee...

      Publicado 17 ene 2025 · Shawna James

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      Help Zendesk shape the future of our UI Customization initiative
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      Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...

      Publicado 21 nov 2023 · Mo Rizvi

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      Product feedback guidelines & how to write a good feedback post
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      Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...

      Publicado 29 sept 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
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      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Publicado 29 sept 2023 · Shawna James

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      Apply First Reply Time SLA to Tickets Created from Talk Voicemails
      Planeado
      Right now, tickets created from Talk voicemails do not have the First Reply Time SLA target applied because they lack an...

      Publicado 30 dic 2020 · Tom Metz

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      Public and private comments post together
      I've noticed in Agent Workspace it is now possible to type a public reply as well as an internal note.  However, when su...

      Publicado 23 ene 2024 · Rolf Hayes

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      Add List of Unassigned Tickets in Your Groups to Agent Home
      Our agents are requesting for there to be a section/tab in Agent Home to show a list of new/unassigned tickets in their ...

      Publicado 14 feb 2024 · Jon Durlauf

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      How to be notified (within Zendesk) of internal comments
      We only have email set up and so we don't have the “bell” to alarm us of internal messages or replies to our side conver...

      Publicado 28 feb 2025 · Sarah Harrison

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      Allow end users to update fields after ticket is created
      Sometimes our end users change their mind, think of a better way to summarise their issue or request that we change the ...

      Publicado 20 sept 2012 · Donna Krischke

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