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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Reenvio de Pesquisa de Satisfação sem considerar uma interação
      Foi registrado o ticket support.zendesk.com/hc/requests/6624950 e solicitado que seja sugerida uma melhoria   Hoje temos...

      Publicado 24 may 2021 · CAMILA RIBEIRO LEAO SANTOS

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      Internal Notes in Side conversations not updating
      Hello, It would be a great functionality if when internal notes are updated on the child ticket, this is reflected in t...

      Publicado 12 may 2021 · Daphne Camilleri

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      Feature Request: Autofill Requester Name
      Coming from Freshdesk and sorely missing that their system automatically filled in the requesters name into a ticket whe...

      Publicado 26 may 2021 · Permanently deleted user

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      Export the Customer List with the email on the profile for "Email", instead of leaving it blank for SSO users.
      I was told this isn't considered a bug, so here's a feature request. If an end-user or agent signed into Zendesk via SSO...

      Publicado 24 may 2021 · CJ Johnson

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      Data filter for Talk number on Dashboard: make aliasses (names) for the phone numbers
      In my reports i select a data  filter Talk number: and i select the zendesk number. I also make sure to show (display) ...

      Publicado 17 jun 2021 · Brecht Smit

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      Seguir seção e subseção para ser notificado de novo artigo e/ou comentário
      Olá! Com o aumento da subseção, as equipes possuem até 5 níveis de hierarquia. Sendo assim, os curadores devem seguir t...

      Publicado 24 may 2021 · CAMILA RIBEIRO LEAO SANTOS

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      Restricting Data Shared On API
      APı's are used for sharing data with other applications and 3rd parties. Projects worldwide are genarally depends on out...

      Publicado 17 jun 2021 · Eski Admin Hesabı

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      Add Searchable Columns in Deleted Ticket View
      Currently the Deleted ticket view only has the columns ID, Subject, Date Deleted, and the Deleted By columns.  In other...

      Publicado 15 jun 2021 · Krista Zaloudek

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      Ability to specify creation date for side conversations
      What is the problem? Zendesk API users cannot specify the creation date while creating a side conversation on a ticket....

      Publicado 16 jun 2021 · Alper Kaan YILDIZ

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      Salesforceのチケットビューについて
      リクエスタのメールアドレスを表示できるようにしてほしい。 背景：情報共有のために利用しておりますが、メールアドレスを共有する必要があるため工数がかかっている

      Publicado 18 jun 2021 · Chiaki Hasegawa

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