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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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Feature Request Summary: We would like to request verification of secure email certificates such as especially SMIME ...
Publicado 10 oct 2021 · Simon Blouner (midlertidig)
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To date the steps of using the search are to click the magnifying glass, enter your text, and then click enter on keyboa...
Publicado 07 oct 2021 · Meg Gunther
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Dear Zendesk Team. Currently we have problems with our agents, where our agents often close tickets to avoid filling in...
Publicado 06 oct 2021 · Michael Arief
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Imagine such a scenario: I have a customer with his profile in Zendesk including the phone number 96612345678. This cust...
Publicado 14 oct 2021 · Zendesk Admin
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Sugiro possibilidade de apresentar o nome e e-mail no momento da seleção dos agentes que farão parte do grupo de atendim...
Publicado 13 oct 2021 · Natali de Lima Felix Tiengo
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Sometimes we have general problems. And then we get a similar ticket from all our teachers. Is there a possibility to sh...
Publicado 14 oct 2021 · Michiel De Pauw
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It would be very useful if the side conversations could also be printed when printing tickets. Since we have to print ma...
Publicado 31 ago 2021 · José Mejia
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I need to be able to edit the subject and description field for one custom form that I am using for Spanish-speaking use...
Publicado 06 oct 2021 · Tom Dawson
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Existing trigger emails a group of agents when an action is taken on a ticket. We would like an option to email "everyon...
Publicado 14 oct 2021 · Sadie
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