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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Printing Side Conversations
      We need the ability to have side conversations visible when we go to print the entire ticket. Those side conversations a...

      Publicado 18 feb 2020 · Catherine Bostwick

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      Unable to send Email addresses with accented characters
      Respondidas
      It is possible to have email addresses with accented characters, typical Scandinavian and German ones include å,ä and ö....

      Publicado 03 nov 2020 · Jacob Bergman

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      Trigger Conditions: Sender email address
       I would like to make new trigger using sender email address like:   IF sender email is some@thing.com THEN do action....

      Publicado 24 ene 2017 · Mikko Virtanen

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      Dynamically show views based on whether criteria are met for view
      Would be great if we could leave a view as Active but the view didn't show in the view list unless it had >0 tickets. O...

      Publicado 06 ene 2021 · Matt Barry

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      Show ticket title in tab, not requester name
      Completadas
      Feature Request Summary:  The new agent workspace uses the requester's name in the tab for that particular ticket. This...

      Publicado 02 mar 2022 · Ethan Smith

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      AI - Ticket Summarization should also Summarize Internal Notes
      Currently the AI ticket summarization only summarizes public comments. Enabling this on all ticket comments would be ext...

      Publicado 22 sept 2023 · Reshma Patel

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      Grouping Voicemail Tickets
      Quick Overview: Currently, Zendesk does not allow for grouping of voicemail tickets so that they can all be directed to ...

      Publicado 10 feb 2025 · Demi Winter

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      Ticket export tool for End-users (Export tickets by organization)
      Request: provide a tool for end-users so they can 'export' all their tickets, or their organization's tickets. Especiall...

      Publicado 04 jul 2013 · Venky

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      Why cant we see "New" tickets in the new Agent home?
      Surely this needs adding?   We can filter on the status “Open”, “Pending” and "On hold" tickets.  Please add “New ticket...

      Publicado 01 oct 2024 · Gary Jackson

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      Convert "internal" note into a public note
      We like to have an option to convert ticket updates that are flagged as an external comment on a ticket and arrive as an...

      Publicado 04 sept 2023 · Dewi van Dijk

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