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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Enhancing Ticket Sharing Capabilities Across Instances: We Value Your Feedback!
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      Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...

      Publicado 04 dic 2024 · Chaitali Pathak

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      We're excited to launch the updated product tray!
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      Dear Customers,   We are excited to launch our latest version of the updated product tray!   For ease of collecting  fee...

      Publicado 17 ene 2025 · Shawna James

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      Help Zendesk shape the future of our UI Customization initiative
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      Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...

      Publicado 21 nov 2023 · Mo Rizvi

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      Product feedback guidelines & how to write a good feedback post
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      Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...

      Publicado 29 sept 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
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      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Publicado 29 sept 2023 · Shawna James

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      Apply First Reply Time SLA to Tickets Created from Talk Voicemails
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      Right now, tickets created from Talk voicemails do not have the First Reply Time SLA target applied because they lack an...

      Publicado 30 dic 2020 · Tom Metz

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      Varias condiciones para mostrar campos en los Formularios
      Actualmente solo se puede tener 1 condición para mostrar un campo de formularios, se debería poder tener mas de una cond...

      Publicado 03 feb 2025 · Melany Caceres

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      Allow All Agents to Add End Users
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      Currently in order to allow an agent to add an end user manually, the agent needs to have access to see all tickets. One...

      Publicado 30 ene 2024 · David Kuehn

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      FEATURE REQUEST: make @mention functionality configurable at the user level
      Currently, the ability to @mention another user is based on the user's role (e.g., Light Agents can't use @mention funct...

      Publicado 10 mar 2023 · Kelly Prettner

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      Fully customizable and consistent password requirements
      Hello,   we have a new and very restrictive password policy (enforced by reglementation). Now, our passwords must be of ...

      Publicado 05 mar 2025 · Nicolas Leboeuf

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