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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Enhancing Ticket Sharing Capabilities Across Instances: We Value Your Feedback!
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      Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...

      Publicado 04 dic 2024 · Chaitali Pathak

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      We're excited to launch the updated product tray!
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      Dear Customers,   We are excited to launch our latest version of the updated product tray!   For ease of collecting  fee...

      Publicado 17 ene 2025 · Shawna James

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      Help Zendesk shape the future of our UI Customization initiative
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      Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...

      Publicado 21 nov 2023 · Mo Rizvi

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      Product feedback guidelines & how to write a good feedback post
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      Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...

      Publicado 29 sept 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
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      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Publicado 29 sept 2023 · Shawna James

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      Confusing wording for "save" button
      Sharing some feedback (that at least one of my colleagues has agreed with when I asked her for help): The “save as New” ...

      Publicado 07 mar 2025 · Lara George

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      Adding pictures and PDF to an Organisation
      As we have customers where we need to have specific location of product and other needed information serve the customer ...

      Publicado 07 mar 2025 · Nicolai R.

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      Feature Request: Enhanced Task and Checklist Management in Zendesk
      Description: We propose the addition of advanced task and checklist management features within Zendesk to streamline our...

      Publicado 06 mar 2025 · Scott Tynan

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      Save Ticket Summary
      We found that the ticket summary is accurate. To facilitate data analysis later, we hope that when a ticket is closed, t...

      Publicado 06 mar 2025 · Pan Pan

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      Allow organizations to be searched by domain
      Hi all, We occasionally have issues with our organization/user mapping due to us using the Salesforce integration. In s...

      Publicado 04 oct 2023 · Alastair Adams (US)

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