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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Bug?: Fields are not required for agents when submitting the ticket as an end user
      As an admin, I would like to require fields when agents are submitting tickets that match when an end user submits the s...

      Publicado 25 feb 2025 · mfg

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      Organization fields in each ticket
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      Hi, I am trying to solve an issue and I am not sure where to start. We sometimes have organizations that require specia...

      Publicado 16 feb 2022 · Claus Meisel

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      How to detect multiple contacts from customers
      Does anyone have an interesting way to detect multiple tickets from a customer in Triggers?   I am looking to satisfy a ...

      Publicado 19 feb 2025 · Michael

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      Extract an 8-digit number from the ticket subject line and paste it in a custom ticket field with a webhook.
      Hi there,    I have a challenge out there for anyone who is savvy with Webhooks and Liquid Markup. We'd like to have a w...

      Publicado 12 feb 2025 · Rich Herbert

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      COPY BILL
      I am not able to copy a bill from prior month to current month, make changes and save the changes

      Publicado 05 feb 2025 · joyce baxley

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      Best way to note multiple products in a form
      Currently doing flow charts to re-do all of our company forms for Zendesk. One form is for product support.   In some ca...

      Publicado 06 feb 2025 · Zach Gilbert

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      Zendesk vs Outlook Reactions
      Hi everyone, Not sure if this is the right place to share this "bug" or if it has already been shared, but I couldn't f...

      Publicado 06 mar 2024 · Daniel Silva

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      White, hidden text string at the end of public reply to new ticket
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      Hello, When I create a public reply to a new ticket in Zendesk Support, an 11-character alphanumeric text string, with ...

      Publicado 23 mar 2023 · Kevin Zhou

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      Customize Dashboard in Home section in Support
      Dear Zendesk Product Team,   We would like to share our suggestions for enhancing the customizable Dashboard for Agents....

      Publicado 17 oct 2024 · Zhansaya Adyrbek

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      Workaround for not being able to add Organization to Ticket
      Our instance is setup to receive support requests from account managers about issues their customers are having. So, mul...

      Publicado 12 ago 2022 · Emily Angel

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