Búsquedas recientes

No hay búsquedas recientes

Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

Nueva publicación
Mostrar todas
    Ordenar por actividad reciente
      CSAT in you zendesk tickets (instead of after closed)
      Respondidas
      Hi, We would like to add a CSAT at the bottom of our support email. With this, we hope to increase the response rate to...

      Publicado 28 jun 2021 · Danja Overgaag

      2

      Seguidores

      0

      Votos

      2

      Comentarios

      Open text fields as ticket fields/categories
      Respondidas
      Hey guys So I want to solve the following issue: Our agents categorize all tickets. For some tickets we would need furth...

      Publicado 28 jun 2021 · Julia Zuber

      2

      Seguidores

      0

      Votos

      1

      Comentario

      Is it possible to have sub groups within a request form?
      Respondidas
      Im wondering if its possible to have sub groups when choosing a request form? Kind of like the conditional fields. So fo...

      Publicado 25 jun 2021 · Edwin Woo

      2

      Seguidores

      0

      Votos

      1

      Comentario

      Sending to the customer problem.
      Respondidas
      Hello! I need help with the following problem.When a customer sends us an email (ticket)And i try to like respond with l...

      Publicado 24 jun 2021 · Sebastian Schmidt

      3

      Seguidores

      0

      Votos

      2

      Comentarios

      Hide the Zendesk e-mail addresses...
      Respondidas
      Hi! I'd like to "hide" the Zendesk e-mail addresses from e-mail traffic. I realize this implies allowing Zendesk to sen...

      Publicado 11 jun 2021 · Diego Rivera

      2

      Seguidores

      0

      Votos

      2

      Comentarios

      Undeliverable email not resulting in a ticket
      Respondidas
      We provide a solution (outside of Zendesk) that results in emails to our clients. If clients respond to these emails, a ...

      Publicado 15 jun 2021 · Phil Dyer

      2

      Seguidores

      0

      Votos

      1

      Comentario

      Regex field for multiple 9 digit numbers
      Respondidas
      Hi,  I have a requirement for a regex field that accepts a 9 digit number separated by a comma that can be used for mor...

      Publicado 15 jun 2021 · Auf Mir

      2

      Seguidores

      0

      Votos

      3

      Comentarios

      Collaborative forms?
      Respondidas
      Hello. We want to create a Joiners form which our HR, Compliance and IT departments will need to complete information o...

      Publicado 09 jun 2021 · Oral Fuat

      2

      Seguidores

      0

      Votos

      1

      Comentario

      Do not send automatic ticket creation response to specific external users
      Respondidas
      I have some external customers that do not wish to receive the automatic triggered email acknowledging receipt of their ...

      Publicado 10 jun 2021 · Phil Dyer

      2

      Seguidores

      0

      Votos

      1

      Comentario

      Configuring conditional fields
      Respondidas
      Hi, I am configuring a form which end-users can use to request a quote. They need to specify name, height and size of t...

      Publicado 07 jun 2021 · Anneloes

      2

      Seguidores

      0

      Votos

      2

      Comentarios