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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


Hi , I am using Zendesk for past 6 months. we have 2 account and we are sharing ticket each to other. but ticket coming ...

Publicado 06 oct 2021 · Vijay Vaghela

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Hi All, A question to the HTML coding experts out there. I'm currently trying to code our email template to insert our b...

Publicado 15 sept 2021 · Patrick Lieu

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Hello, We are new to Zendesk and trying to get fully up and running. Many of our techs are contacted through their work ...

Publicado 27 ago 2021 · TBD

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I have some clients who have a vacation message on the email as an autoresponder. When they open a ticket it is duplicat...

Publicado 30 ago 2021 · Loris Modena

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An end user wrote into me, which created a ticket. They added CC'ed email addresses on their message. When I reply, they...

Publicado 24 ago 2021 · Joey Pilot

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We are currently using a custom dropdown list for Primary, Secondary and Tertiary Root Causes on incidents. My question ...

Publicado 17 ago 2021 · john alfonso

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Hi, We sending customer emails via trigger's placeholder like {{ticket.description}} at the moment of ticket creation. S...

Publicado 06 sept 2021 · Kirill Vakhrin

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