Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      How do I prevent a public comment notification if an agent is replying to the thread from outside zendesk (Outlook/Gmail/etc)
      In our organization, sometimes the CC'ed users (mostlly our internal team members who are not on zendesk) try to create ...

      Publicado 13 nov 2024 · karankuwarbidxb

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      Can I view the macros used in a ticket?
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      Goal: Prevent agents from sending the same macros Context: I can see the tag feature. However, we have so many tags, tha...

      Publicado 14 abr 2021 · Francisco Manalo

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      ZenDesk App - An agent is talking to this customer
      Hi Guys, I'm the only agent but when I look at new tickets via the ZenDesk App I'm not able to response as it's in use?!...

      Publicado 07 nov 2024 · Al

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      What is the maximum number of tickets that an End-User can submit per Hour?
      Hello, We are currently facing an issue where our client is passing us extra volume from another source, by sending indi...

      Publicado 16 sept 2024 · Mauro P

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      Autocorrect suddenly no longer working in Admin Ticket Reply area?
      Suddenly, keyboard shortcuts / autocorrect aren't working in the Zendesk ticket reply area in the admin in Safari. Is th...

      Publicado 10 feb 2023 · mws

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      Changing Ticket Schedules Automatically
      We have an automation that sets tickets created on Saturday and Sunday to a Weekend Schedule. I'm trying to figure out h...

      Publicado 06 nov 2024 · Zach Ihle

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      Remove numbers next to Shared and Personal
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      How can we remove the numbers next to the views Shared and Personal?

      Publicado 15 oct 2024 · Michiel De Pauw

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      Ticket Creation Issues
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      Howdy all! I am trying to add the {{ticket.title}} in the Subject line of the automated Notify by email > Ticket Requ...

      Publicado 18 oct 2024 · Geoff Ludwig

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      Dissuade users from sending in multiple tickets
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      We're currently trying to decrease our one-touch ticket rate and a large number of our tickets are merging duplicate tic...

      Publicado 13 may 2022 · Wattpad Help

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      Removing "Null" as an Option from Required Ticket Fields for End-Users
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      We have several ticket forms available to meet the needs of our business, and these same forms are available on our Help...

      Publicado 22 dic 2021 · Tino R.

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