Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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Hello, We have a brand signature. However, it is not attached in a side conversation. I can't find anything useful in th...
Publicado 17 dic 2024 · Gerrit
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Is there a place where this information is stored? I put in a ticket weeks ago at this point and nobody is providing a r...
Publicado 30 dic 2024 · Jake Warren
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Hello, I'm hoping someone might be able to help me out. We had a URL target that has been deactivated (with the update t...
Publicado 18 dic 2024 · Lara Atkins
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I'm hoping someone else has run into this before and might have a solution. Currently, if multiple tickets from the same...
Publicado 09 ene 2025 · Aaron Doane
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We have a customer that we email with regularly and they work out of Salesforce for their communications. For a long tim...
Publicado 07 mar 2024 · Daniel Rafeedie
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We are trying to send a webhook event in which a webhook is triggered when a ticket moves to closed or resolved status. ...
Publicado 09 ene 2025 · Jason Blood
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I created trigger to send survey to our customer. I prefer to use {{satisfaction.rating_section}} because the "Good, I'm...
Publicado 01 nov 2024 · Vityria Vongsisca
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Hello all! Our company has been using Zendesk for almost 9 months now and it's working great. The next step of my journe...
Publicado 13 sept 2024 · Geoff Ludwig
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Does anyone have recommendations for how to set up some type of 24/7 Coverage without having actual staff online and wor...
Publicado 23 oct 2024 · Jake Warren
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We respond to many Messaging tickets daily, but our agents must use up their valuable time assigning the ticket to thems...
Publicado 19 jul 2024 · Jack
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