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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


Hello ,   I am unable to reply to tickets sent via e-mail and these tickets come directly closed. Is it possible to get ...

Publicado 16 ene 2025 · A.A.K.

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Hello,  we are using a dropdown field for a list of all of our customers and the list grew to over 200. Is it possible ...

Publicado 18 may 2023 · Viktor Hristovski

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Hello,   We have a brand signature. However, it is not attached in a side conversation. I can't find anything useful in ...

Publicado 17 dic 2024 · Gerrit

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Hello,    I'm hoping someone might be able to help me out. We had a URL target that has been deactivated (with the updat...

Publicado 18 dic 2024 · Lara Atkins

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I'm hoping someone else has run into this before and might have a solution. Currently, if multiple tickets from the same...

Publicado 09 ene 2025 · Aaron Doane

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We have a customer that we email with regularly and they work out of Salesforce for their communications. For a long tim...

Publicado 07 mar 2024 · Daniel Rafeedie

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We are trying to send a webhook event in which a webhook is triggered  when a ticket moves to closed or resolved status....

Publicado 09 ene 2025 · Jason Blood

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I created trigger to send survey to our customer. I prefer to use {{satisfaction.rating_section}} because the "Good, I'm...

Publicado 01 nov 2024 · Vityria Vongsisca

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Is there a way to generate a recurring ticket on a set scheduled and frequency? In HelpDesk - SolarWinds it is called Ta...

Publicado 24 abr 2024 · Rory Brown

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Hello all!    Our company has been using Zendesk for almost 9 months now and it's working great. The next step of my jou...

Publicado 13 sept 2024 · Geoff Ludwig

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