Zendesk Suite Q&A
Nueva publicaciónAsk questions about Zendesk Suite or share your expertise by answering questions.
-
Agent Status, Routing and Monitoring FAQ Mostrada4 votos 0 comentarios
-
Removing "Null" as an Option from Required Ticket Fields for End-Users23 votos 13 comentarios
-
Access to personal ticket Views as Admin10 votos 6 comentarios
-
Duplicate existing chatbot flowbuilder9 votos 14 comentarios
-
Trigger condition with evaluation of the numeric value in ticket field9 votos 9 comentarios
-
Bad CSAT - Mandatory.8 votos 3 comentarios
-
We want to enable "Request a Callback" feature even when no agents are Online8 votos 5 comentarios
-
Rebranding the Answer Bot in the modern web widget7 votos 11 comentarios
-
User Identification in messaging6 votos 9 comentarios
-
Light Agent Training Material6 votos 2 comentarios
-
Ability to publish a hidden article6 votos 6 comentarios
-
Inactive message scenarios for assignment and capacity rules5 votos 2 comentarios
-
How to create/display a Calendar of Events in the Community?5 votos 1 comentario
-
Feature Request: Auto-merging tickets based on message-ID AND email subject5 votos 1 comentario
-
How to add and mark an event in a chart on a Zendesk custom query?5 votos 2 comentarios
-
Present ticket form only to certain end-users in the same organization?5 votos 3 comentarios
-
Sort Guide articles by owner or author5 votos 1 comentario
-
Crash with Proguard in Release Mode4 votos 4 comentarios
-
Trigger for when a User record is created / amended4 votos 2 comentarios
-
Submit a ticket in messaging (Chatbot)4 votos 10 comentarios
-
Guide Search Needs to show date of last article update4 votos 7 comentarios
-
Date user fields: "is NOT within …"4 votos 3 comentarios
-
Availability of live captions/transcriptions for Zendesk Talk calls?4 votos 1 comentario
-
Tracking repeat ticket submitter3 votos 1 comentario
-
Setting Agent Status based on Schedule3 votos 3 comentarios
-
Is Zendesk taking Artificial Intelligence seriously?3 votos 0 comentarios
-
Chat bot flows for channel integration apps?3 votos 1 comentario
-
Autofill fields from SSO3 votos 0 comentarios
-
BLANK FIELD in Article text editor for Zendesk Guide3 votos 7 comentarios
-
Messaging Triggers3 votos 1 comentario