Zendesk Suite Q&A
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Agent Status, Routing and Monitoring FAQ Mostrada4 votos 0 comentarios
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Removing "Null" as an Option from Required Ticket Fields for End-Users23 votos 12 comentarios
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Recall / unsend email10 votos 16 comentarios
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Trigger condition with evaluation of the numeric value in ticket field9 votos 8 comentarios
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How do I alter column widths please? Respondida9 votos 13 comentarios
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Duplicate existing chatbot flowbuilder8 votos 10 comentarios
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WhatsApp/Messaging Agent Work Space Respondida8 votos 10 comentarios
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Bad CSAT - Mandatory.7 votos 2 comentarios
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Sending one email to two support addresses Respondida7 votos 12 comentarios
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Live data filtering Respondida7 votos 7 comentarios
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Create a Zendesk view with "mentions" Respondida7 votos 14 comentarios
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Help/App request: Article Feedback reporting from customers Respondida6 votos 6 comentarios
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Article Helpful Feedback Respondida6 votos 2 comentarios
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Run a macro from a trigger? Respondida6 votos 6 comentarios
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Light Agent Training Material6 votos 2 comentarios
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We want to enable "Request a Callback" feature even when no agents are Online6 votos 3 comentarios
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Instagram Story Replies not logged as tickets Respondida6 votos 5 comentarios
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Reply Time metrics after assigning to different group Respondida6 votos 6 comentarios
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Feature Request: Auto-merging tickets based on message-ID AND email subject5 votos 1 comentario
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time zone allow automatic sync of the user profiles with their browser IP Respondida5 votos 6 comentarios
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User Identification in messaging5 votos 7 comentarios
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Explore - Reporting CSAT by Date Survey Taken Respondida5 votos 14 comentarios
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Trigger for when a User record is created / amended4 votos 2 comentarios
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Some tickets don't show replies/updates immediately Respondida4 votos 12 comentarios
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Guide Search Needs to show date of last article update4 votos 7 comentarios
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How to add and mark an event in a chart on a Zendesk custom query?4 votos 2 comentarios
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Present ticket form only to certain end-users in the same organization?4 votos 2 comentarios
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Rebranding the Answer Bot in the modern web widget4 votos 8 comentarios
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Ticket Form Improvement Respondida4 votos 6 comentarios
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Date user fields: "is NOT within …"4 votos 3 comentarios