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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


Hi everyone, Not sure if this is the right place to share this "bug" or if it has already been shared, but I couldn't f...

Publicado 06 mar 2024 · Daniel Silva

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Hello, When I create a public reply to a new ticket in Zendesk Support, an 11-character alphanumeric text string, with ...

Publicado 23 mar 2023 · Kevin Zhou

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Dear Zendesk Product Team,   We would like to share our suggestions for enhancing the customizable Dashboard for Agents....

Publicado 17 oct 2024 · Zhansaya Adyrbek

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Hello,  we are using a dropdown field for a list of all of our customers and the list grew to over 200. Is it possible ...

Publicado 18 may 2023 · Viktor Hristovski

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Our instance is setup to receive support requests from account managers about issues their customers are having. So, mul...

Publicado 12 ago 2022 · Emily Angel

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Hi All.  I am having some trouble excluding an email address from receiving an auto-responder email. I have included so...

Publicado 03 mar 2022 · Haley W.

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Hello everyone, I'm new on Zendesk and I want to "format" the description shown to end users. This is what I have : ...

Publicado 09 oct 2020 · Loic Bouvet

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Currently, if someone sends a support request to our email address, anyone they've cc'd on the request automatically rec...

Publicado 04 oct 2023 · Amanda Hickman

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Is there a way to generate a recurring ticket on a set scheduled and frequency? In HelpDesk - SolarWinds it is called Ta...

Publicado 24 abr 2024 · Rory Brown

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Hello ,   I am unable to reply to tickets sent via e-mail and these tickets come directly closed. Is it possible to get ...

Publicado 16 ene 2025 · A.A.K.

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