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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


So today I am able to auto-cc client users on tickets when tickets are created for the org that they are associated to. ...

Publicado 11 jul 2024 · Jake Warren

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A lot of our customers are appearantly self closing tickets, by accident.    The answer bot suggests articles and the cu...

Publicado 21 jul 2024 · marcel vuijk

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My company uses Macros to send basic information to our clients. There are fields we add to these macros, but not every ...

Publicado 31 oct 2024 · Emily Baker-King

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When tickets come in from another country (ie. EN-GB) this defaults the search in the KB (book on the right side of the ...

Publicado 04 sept 2024 · Nora

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We're trying to parse the Zendesk JSON ticket export file that we downloaded from the admin center.  The documentation a...

Publicado 29 dic 2024 · Ryan Ozimek

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Hi,  Our company has three distinct financial groups, each aligned with a specific business vertical. I am looking for a...

Publicado 09 oct 2024 · Bruno Gabriel

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Hello   I want to add a notify action to a trigger. On the new ticket, I want to send an mail to the assignee as main re...

Publicado 30 dic 2024 · Ido Shabi

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Has anyone found a good way to organize these tickets that are linked together? The way we operate is for every product ...

Publicado 11 jul 2024 · Jake Warren

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Our Zendesk application connected to Twitter and sometimes our customer send image via Twitter DM. In Zendesk the image ...

Publicado 23 jul 2024 · Rangga Putra Pertama

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In order to then map it with another tool, I would like to have the organisation name of the requester as a custom field...

Publicado 04 oct 2023 · Cláudia Araújo

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