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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Trigger or Automation on Missing Requester Phone Number
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      I'm wanting to make a trigger or automation work with the condition that the requester phone number is blank. I have a “...

      Publicado 01 oct 2024 · Larry Click

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      Loading css application.css in external template like vue, react template
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      I am calling the Zendesk API from an external Vue app to retrieve all articles. I can render the article body in HTML, b...

      Publicado 24 sept 2024 · Emad Eddin Alzeibak

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      Printing specific fields
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      Hi all.    Is there a way to print just print out just specific fields such as the requestor name, subject and a custom ...

      Publicado 29 sept 2024 · Cliff Rene

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      Blank space added when an email is sent from triggers.
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      Hello everyone, I'm currently setting up a few triggers to send customized email to our customers. To do so, I'm using ...

      Publicado 13 oct 2021 · Florian PRESTIFILIPPO

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      Custom field description based off form or user tags?
      It looks pretty straightforward to translate a ticket field description for end users based off the language using dynam...

      Publicado 25 sept 2024 · Wil Hines

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      JIRA Server to JIRA Cloud Migration
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      I saw this article - https://support.zendesk.com/hc/en-us/articles/4408830699546-Migrating-the-Zendesk-Jira-integration-...

      Publicado 14 mar 2024 · Jake Warren

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      Identify tickets with attachments
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      Is there anyway to identify tickets that include an attachment in a View in Zendesk Support?

      Publicado 23 sept 2022 · Vegard Andersen

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      Subject character length limited to 255 in side conversation used in Macro
      Hi, I was using macro for side conversation where I have used subject line with 900 characters using some placeholders a...

      Publicado 16 sept 2024 · Saurabh Srivastava

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      We’re setting up triggers for NRT and TTR but can’t find "Hours since last SLA breach" in the conditions.
      We're trying to create two triggers or automations—one to tag a Next Reply SLA breach and another for a TTR SLA breach. ...

      Publicado 30 ago 2024 · Shashank Tripathi

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      Email spoofing alerts in Google
      Hi All,   I'm new to this forum.  We use Zendesk as our way for clients to raise tickets to us.  Recently I notice that ...

      Publicado 10 sept 2024 · Justin White

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